Forum Discussion

amandab140's avatar
amandab140
8 years ago
Solved

[Closed][Info needed] Not receiving Heirloom Chests

Product: The Sims Mobile Platform:Apple iPad List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro OS Version 11.4 Player ID: (Find your Player ID in Sims Mo...
bug
  • SimGuruMaaike's avatar
    SimGuruMaaike
    8 years ago

    Hey everyone, we're looking into this issue. What would help us a lot, if you could record a video when this issue happens in your game. You can do this by either using screen capturing functionality of the device or by using the video camera of a 2nd device. Please do make sure the video does not contain any personal identifiable information 🙂

    SimQARobo has created a post with some methods of sharing files/videos with us: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302 (One Drive/Google Drive for example) 

    Thanks!

    Edited: Also, if you remember, can you give us date/time that this happened? The more exact you can be with the time, the better. That would also help our investigation 🙂 

SimGuruMaaike's avatar
SimGuruMaaike
Icon for EA Staff rankEA Staff
8 years ago

Hey everyone, we're looking into this issue. What would help us a lot, if you could record a video when this issue happens in your game. You can do this by either using screen capturing functionality of the device or by using the video camera of a 2nd device. Please do make sure the video does not contain any personal identifiable information 🙂

SimQARobo has created a post with some methods of sharing files/videos with us: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302 (One Drive/Google Drive for example) 

Thanks!

Edited: Also, if you remember, can you give us date/time that this happened? The more exact you can be with the time, the better. That would also help our investigation 🙂 

batmanicus37's avatar
batmanicus37
8 years ago

@SimGuruMaaike Hello. I am also having an issue with my heirloom chests. I spent 25 purple tickets and the chest just disappeared! I have a sim ready to retire in 2hrs after he finishes the soulmates relationship quest. He will then be level 10 internet hobby and level 10relationship. I will try to screen record what happens. Fingers crossed that is goes well and he gets his heirloom. I will update either way 🙂

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