[Closed][Info needed] Not receiving Heirloom Chests
Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 11.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003015496517
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? After the tutorial on the new update, I went back to the Heirloom Store to trade in more Green tickets for chests. The first time, the tickets were deducted, but nothing happened. When I tried a little later, the white transition screen with the spinning gem appeared, but it did not bring up a chest and reverted to the Heirloom Store screen. I lost 50 green heirloom tickets.
What do you expect to see? I expected an Heirloom chest to appear, just as it has during the tutorial/walkthrough for the new update. Those transactions were successful.
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback
Phantom: Please read @SimGuruMaaike post with the request for more info:
Hey everyone, we're looking into this issue. What would help us a lot, if you could record a video when this issue happens in your game. You can do this by either using screen capturing functionality of the device or by using the video camera of a 2nd device. Please do make sure the video does not contain any personal identifiable information 🙂
SimQARobo has created a post with some methods of sharing files/videos with us: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302 (One Drive/Google Drive for example)
Thanks!
Edited: Also, if you remember, can you give us date/time that this happened? The more exact you can be with the time, the better. That would also help our investigation 🙂
