Cloud game progress lost.
E.A was contacted several times in several ways regarding game progress lost, buildings missing, trees and park items missing, home furniture missing and all my extra inventory are no longer in my in...
Forum Discussion
What they mean is that you need to send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method (Facebook, Twitter) will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.
- If you can open your game, in-game option is the best:
If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem. This will make things faster! - Follow the instructions, and choose the topic of your help request.
In your case, I would suggest you to select Connection and Tech Support. Then select Game progress issues. - Fill the form adding the information you think will be helpful for the advisors to understand your problem.
- If you have purchased packs, have valid proof of purchase available for advisors.
@SalixCat Already done and I have talked too one advisor by the name Anjali G. and his response was a lot of players are experiencing the same thing to not uninstall or reinstall the game because E.A is working on it. No resolve and my previous ticket they closed it with "no available resolve" as a response
Stuff player 24 my progress was lost as well on the sims mobile level 28 unlocked all buildings and full house of sims babies toadlers etc and pay real money for purchase. EA still ain't done nothing about it. Showed them proof of screenshots as well.
- @uqentatqw4wm Same here☹️ I lost my 56 level account. EA isn’t help me restoring my data back☹️
