This post can be used if you have issue with the app not showing up correctly on your device.
Information needed:
- Make and model of your phone
- Info about the issue you're seeing
- Screenshot if issue is visible
- Player ID (how to get that: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile)
Could you try reinstalling the app?
Maybe you can give these a try as well: https://answers.ea.com/t5/Technical-Issues/Info-Basic-troubleshooting-steps-for-The-Sims-Mobile/td-p/6266190
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Android Phone
OS Version Android phone
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) Can't play, won't let me do anything until I do the party quest and the party menu button isn't working
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? IDK just please help me
What do you expect to see? Answers and a working game
Connection Type Mobile
Please select your region North America
Country USA
Additional feedback
I can't even play the game, and I loved it up to this point, please help me!!Could you try playing with a setting?
In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
EA StaffProduct: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei P20 Lite
OS Version 8.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) Can't get
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I can't press the button on the right side of the screen.
What do you expect to see? I can't press the button on the right side of the screen.
Connection Type Mobile
Please select your region North America
Country Finland
Additional feedback I have tried both in normal screen mode and in full screen mode, nothing works.
I have tried both in normal screen mode and in full screen mode, nothing works.
Could you try turning your device around? It doesn't always, so give it a few tries. So if the button is near the bottom of your phone turn it so it's to the top of your phone.
@DJ_Liva what phone do you have?
