Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) OnePlus 6
OS Version Android 8.1.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) N/A
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Settings cog tab. See screenshot.
What do you expect to see? A locked tutorial screen that won't let the player progress any further.
Connection Type Wifi
Please select your region North America
Country Canada
Additional feedback
Hello,
I have found that the game is not optimized for my phone's tap input, rendering it unplayable. The primary issue is that tap input is not accurate, meaning I have to tap off of the actual item I want to select, but furthermore, the settings cog tab is untappable. When you get to the parties tutorial, the game forces you to tap on the tab. Since it is untappable for me, the game is now effectively stuck on this tutorial.
EA StaffThanks for letting us know about that @zblewski
Will there be a fix for this as my partner has the huawie p20 pro and she's having the same issue of not being able to tap that one button so is stuck and can't play any further on the game.
EA StaffThanks for letting us know @acldalton. It is something we're looking into on the Huawei P20 Pro, when we know more we will let you know.
@zblewski in the mean time while we look into this on the One Plus 6, you should be able to open the settings menu if you try to click in the middle of the settings button, I had to try a few times to find the area that allowed me to open it. Can you try that and let us know if it helped?
It's still a fair bit difficult to access, but it is no longer impossible. I have also discovered a workaround of using the screen sharing option of Airdroid to access the menu, as well.
