Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7)
new phone ASUS Zenfone Max Pro M1
OS Version: Oreo
Player ID: (Find your Player ID in Sims Mobile:https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile)
new phone PlayerID: 1003969279458
old phone PlayerID: 1003195003870
How often does the bug occur? Every time in new phone (100%)
Steps: How can we find the bug ourselves? phones with supposedly auto hide navigation gestures
What do you expect to see? Either continue the game or transfer my old account
Connection Type: Mobile Data
Please select your region: Philippines
Additional feedback
Unable to click the close button to continue the quest
Unable to link in facebook for old account