Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei P20 Lite
OS Version 8.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) Can't get
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I can't press the button on the right side of the screen.
What do you expect to see? I can't press the button on the right side of the screen.
Connection Type Mobile
Please select your region North America
Country Finland
Additional feedback I have tried both in normal screen mode and in full screen mode, nothing works.
I have tried both in normal screen mode and in full screen mode, nothing works.
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Asus Zenfone Max Pro (M1) ZB601KL
OS Version Android 8.1.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to install and play it on an Asus Zenfone Max Pro (M1) ZB601KL or a phone with a similar display size.
What do you expect to see? To be able to access the game buttons located on the right edge of the game screen.
Connection Type Wifi
Please select your region Asia
Country Philippines
Additional feedback
Greetings,
I hope the devs could come up with a fix for this type of issue soon;
I can't tap anywhere on the right edge of the game screen.
The game recognizes my tapping but there seems to be some sort of an offset because the circular cursor that appears on areas on the ground that I tap only shows up on the left side of that area on the right edge of the screen (see attached screenshot for details).
Because of this issue, the game is mostly unplayable -- I can't open that white tab with the blue arrow on the middle right edge of the screen. I can't exit menus using the "X" button on the top-right of the screen too.
I'm playing on an Asus Zenfone Max Pro (M1) ZB601KL (with a resolution of 1080 x 2160 pixels, 18:9 ratio (~404 ppi density)).
It seems that the game is not optimized for phones with an 18:9 aspect ratio display.
.
