This post isn't solved, it has a solution marked which is this post: https://answers.ea.com/t5/Bug-Reports/Collection-thread-Issues-with-certain-devices/m-p/7353304#M10756 as you can see it's an index linking to all the devices mentioned in this post. So others know their device was mentioned and the people fixing these issues have a clear overview of the devices mentioned.
The post I linked explains that certain posts get marked solved for visibility, right at the bottom. It's an explanation of how this bug forum works.
In this case, it's a [Collection thread] which might never get an actual solution. For the devices listed, there might come fixes. More devices will follow that have this issue as more devices will be made that will be able to run this game.
The message from February states some Android devices got fixes, I assume it wasn't the device you have. This is something the team probably has a better overview of.
What device do you have that still has this issue?