Forum Discussion

mzxykelj76o6's avatar
mzxykelj76o6
7 years ago
Solved

Create sim bug - Short/Dwarf sim.

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) 6s Plus
OS Version 12.1.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Retired sims then create new sims.
What do you expect to see? Can play normally.
Connection Type Wifi
Please select your region Asia
Country Thailand
Additional feedback

‌

Dear EA support team,

I found this bugs today after quest Secret Agent come. I retired my sims then create new character. After that new character appear in short size. When I tried to click ‘Let’s play’ then app crash everytime and stuck in create sims character.

I tried to close game and open again, app still crash. Tried to reinstall app and play again, app still crash.

Best regards,

bug

9 Replies

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  • givememore86's avatar
    givememore86
    7 years ago

    #LittlePeopleHaveFeelingsToo 😂🤣😂

    Ok Ok - I will be serious, the little person is cute. It looks like it's a combination of a baby sim and an adult. Maybe the game looks at it like that. Is the little person a usable sim? Because if it is you would get a lot of stickers at a party. 

  • mzxykelj76o6's avatar
    mzxykelj76o6
    7 years ago
    No, unusable sim. Can’t even quit from create sim menu. App crash everytime when trying to click ‘Let’s play’. 😢
  • givememore86's avatar
    givememore86
    7 years ago

    Try this then. Close the game, hit force stop, then restart your phone. Hopefully that will work.

  • givememore86's avatar
    givememore86
    7 years ago

    Also make sure you have the latest version of the game from your app store. They were working on the server the other day. 😃

  • mzxykelj76o6's avatar
    mzxykelj76o6
    7 years ago

    I tried to close game and open again, app still crash. Also tried to delete then reinstall app and play again, app still crash too. 😢

    (My app version 13.0.2)

  • Phantomlover1717's avatar
    Phantomlover1717
    Hero+
    7 years ago

    Best thing would be to contact an EA game advisor about this issue.

    You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
    This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

    Open the spoiler for pictures:

    Spoiler

    If this fails for some reason, or you can't access The Sims Mobile app. 

    You can contact EA through this link: https://help.ea.com/en/contact-us/

    If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

    You can also choose to contact an EA game advisor through social media:

    - Twitter: https://twitter.com/EAHelp
    - Facebook: https://www.facebook.com/EAHelpHub/ 

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