Escalation to specialist games team waiting time?

Important lesson from all of this: if you can't log into the game LEAVE IT ALONE. Don't EVER clear the data cache or uninstall/reinstall unless specifically told to. This will destroy your local copy, and I suspect that restarting on a reinstall will overwrite the regular cloud copy. EA was having some sort of server issue this past Monday. If they don't have some proper backups that they can restore from before the mess-ups, my game may well be screwed.