Community ManagerHi @girl_hasnogame, we've tried to reproduce this on our end but haven't been able to yet. Would you be able to popup a video of this happening so we can get a look at the issue you're experiencing?
I'm not sure if this is the same thing but I'm not getting items that I've won in the backyard bbq. For example, I've won 5 tiki lights but I only received 3. They're not in my storage.
Community ManagerI have no idea how to do a video. It just did it again! That makes three of the tiki lights that I've won and not gotten. 😠
Community ManagerHi @plutjen,
I might be able to help there.🙂 Would you be on an Android or iPhone?
On sharing that footage, these are the ways that you can share user files and media with us on AHQ. I've listed these under the spoiler tag below:
These methods may have different file size restrictions (OneDrive or Google Drive is recommended for larger files).
I didn't have time to figure out the video thing & now it's over, but when I spent the rest of my lemons, I won another one of the towers (different color)...never got it! It's pretty frustrating trying so hard on these events and then not getting the rewards that you've won. It seems it's only the bigger items I didn't get. The things I really wanted. (Could care less about getting 5 colors of some hairstyle). I just want the things that I won!
Oh & BTW, ''tis is just a stupid little thing but why on the lemonade platter it shows a pitcher & several glasses but when you place them, there are no glasses on it? -js
