Anonymous
7 years ago[Event] Event randomly changes after closing the app
Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 5S OS Version 11.4 Player ID: (Find your Player ID in Sims...
- 7 years ago
Thanks everyone for your feedback and reports, sorry to read this is still happening for you. The team is still working on this issue, but in the meantime, I would like to share again the workaround that can help with this:
1. If any Sims have completed events that are ready to be collected, collect those.
2. Close your game completely, also in the background.- On iOS (iPhone 8 or earlier): press the home button twice and swipe up on the game.
- On iOS (iPhone X or later): from the home screen, swipe up from the bottom and leave your finger on the screen about halfway, then swipe up on the game.
- On Android: go to Settings > Apps, look for The Sims Mobile and Force Close the app.
3. Open The Sims Mobile and collect events again.
4. Please, repeat these steps until events are no longer appearing as complete neither changing. Depending on how many events your Sims are stuck in, you might need to do this more than once.Please, give it a try if you haven't already, and let us know how it goes.
Thank you,
-Mai