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Anonymous's avatar
Anonymous
7 years ago
Solved

[Event] Event randomly changes after closing the app

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 5S
OS Version 11.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003048863868
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Have a sim start an event, and after some time, close the game. Reopen the game. Your sim is now doing a different event (usually the last completed event).
What do you expect to see? The sim finished the event assigned.
Connection Type
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Additional feedback

There's a very annoying glitch.

My sim randomly changes events after closing the game and reopening it. Usually it's replaced by the last event completed by the sim.

Force closing and reopening the app seems to solve the problem, but still it's annoying.

  • EA_Mai's avatar
    EA_Mai
    7 years ago

    Thanks everyone for your feedback and reports, sorry to read this is still happening for you. The team is still working on this issue, but in the meantime, I would like to share again the workaround that can help with this:

    1. If any Sims have completed events that are ready to be collected, collect those.

    2. Close your game completely, also in the background. 

    • On iOS (iPhone 8 or earlier): press the home button twice and swipe up on the game.
    • On iOS (iPhone X or later): from the home screen, swipe up from the bottom and leave your finger on the screen about halfway, then swipe up on the game.
    • On Android: go to Settings > Apps, look for The Sims Mobile and Force Close the app.

    3. Open The Sims Mobile and collect events again.


    4. Please, repeat these steps until events are no longer appearing as complete neither changing. Depending on how many events your Sims are stuck in, you might need to do this more than once.

    Please, give it a try if you haven't already, and let us know how it goes.

    Thank you,

    -Mai

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