Product: The Sims MobilePlatform:Apple iPhoneList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhoneOS Version 12.2Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003426374700How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Everyone else has access to the "Internet Icon" event & it is locked for me! (I don't have the heirloom)What do you expect to see? I expect to see access to play this event!! Connection Type MobilePlease select your region North AmericaCountry USAAdditional feedback I DO NOT HAVE THE Internet Icon HEIRLOOM and the hobby items have a lock on them saying that I need the heirloom to unlock. I should not be required to buy it (which it is offering me) for $9.99 when everyone else has the option to play and earn it! Now I am down a day of playing too, which is not fair.

The best thing at this time is to contact an EA game advisor about this issue. You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it. - Open side menu - Click the gear icon - Click the 'Help & About' tab - Click 'Help' Your browser opens - Scroll down and click on 'Contact Us' Open the spoiler for picture how to get to the 'Contact Us' button: Spoiler (Highlight to read) The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply. If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud. An image in the spoiler on where to find the backup options: Spoiler (Highlight to read) If you choose the 'Report Bug' option you might not receive a reply from EA. If you can't access the app for some reason. You can also contact EA outside of it. You can contact EA through this link: https://help.ea.com/en/contact-us/ If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. You can also contact an EA game advisor through social media: - Twitter: https://twitter.com/EAHelp- Facebook: https://www.facebook.com/EAHelpHub/

Product: The Sims MobilePlatform:Apple iPadList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) I padOS Version iOS 12.2Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003515517057How often does the bug occur? Rarely (0% - 9%)Steps: How can we find the bug ourselves? Misssing eventWhat do you expect to see? missing new eventConnection Type WifiPlease select your region North AmericaCountry United States Additional feedback Missing event Missing event

Nope - I don’t have those heirlooms either.

On my test phone, I got the quest pop up yesterday, but it isn't showing up in my quests at all. I don't have the heirloom or the magnetic traits. On my main account, I got the quest, I'm not sure if I should've gotten an advanced quest, I have the heirloom on that account.

[Event] Missing Internet Icon event

22 Replies

mjz5491
7 years ago
Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) I pad
OS Version iOS 12.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003515517057
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Misssing event
What do you expect to see? missing new event
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback Missing event
‌
Missing event
mjz5491
7 years ago
Missing event
theresebelivets
7 years ago
I already have the heirloom and Magnetic 2 so I didn’t receive a quest either. However, I’ve seen several people without the heirloom that don’t have the event. Hope this gets sorted for you!
ChasteSin
7 years ago
Product: The Sims Mobile
Platform:Apple iPod
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPod touch
OS Version 12.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003132659492
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Make sure the Internet Icon quest is available for everyone.
What do you expect to see? The quest for Internet Icon hobby
Connection Type Wifi
Please select your region North America
Country Canada
Additional feedback
‌
Product: The Sims Mobile
Platform:Apple iPod
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPod touch 6
OS Version 12.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003132659492
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Check and see if the internet icon quest is available globally
What do you expect to see? The quest for Internet Icon hobby.
Connection Type Mobile
Please select your region North America
Country Canada
Additional feedback Please fix this bug before the quest is no longer available, the countdown is only for 2 days
‌
I have seen screenshots and heard of the Internet Icon quest becoming available today, it is 8:13 pm and still nothing. I am updated and have had no issues with the game otherwise, I expect to see the quest available or to be reimbursed if the issue isn’t fixed before it the quest expires.
givememore86
7 years ago
Do you have any magnetic heirlooms? Because from what I am reading via tweets if you seem to have those heirlooms the quest will not pop up.
givememore86
7 years ago
I do agree though that you should be getting the quest.
givememore86
7 years ago
Did you update your game? There was an upgrade about 4 days ago. If you did not, please make sure that you updated to the newest version. Make sure your game is connected to Facebook, EA etc. Then force stop. Restart your phone. Hopefully that will work.
givememore86
7 years ago
Just one more thing, make sure you have your game account number, I have lost my game previously, make sure you have that number.
shemat93
7 years ago
I am experiencing the same exact problem!!! I have spoke to several people on 2 groups I am apart of on Facebook and several of them are having the same problem as well! This is very frustrating and I hope they will fix this.
ola8d4ax2hpj
7 years ago
Nope - I don’t have those heirlooms either.