[Event] Missing Internet Icon event

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8+
OS Version 12.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003744992041
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Finally got the internet icon event and when I clicked let’s go to begin the quest, it disappeared. There’s nothing in my quests and I’ve never had the heirloom.
What do you expect to see? The internet icon quest.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

‌

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8+
OS Version 12.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003744992041
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Finally got the internet icon event and when I clicked let’s go to begin the quest, it disappeared. There’s nothing in my quests and I’ve never had the heirloom.
What do you expect to see? The internet icon quest.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

‌