Forum Discussion

Rickleeguy's avatar
Rickleeguy
4 years ago
Solved

[Fixed] - Android 12 users unable to update/download the game app

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Pixel 4A OS Version Android 12 How often does the bug occur? Ev...
bug
  • EA_Cade's avatar
    EA_Cade
    4 years ago

    Update:

    This issue has been resolved via an update to the Google Play store version of the game.

    Thank you for your patience while this was investigated and resolved.  


    Hey all,

    Nothing new to report I'm afraid, this issue is still under investigation by the Sims Mobile team. As before, I will post any updates I get here in this thread but I wanted to let you know we haven't forgotten about you.

thecakeisaLIE82's avatar
thecakeisaLIE82
4 years ago

@alienelectricity @shadowmitten @wbhg17 @3QP776F @aeshay13 @bobsterfest88 @Ilois4 @Rickleeguy @tran0328 @Zeidbop @dalportodev @noxiousserpent88 @qgp7b2kv9oeq @ElegantLexicon @Dryadsong 

Ok, I hope I got everyone who wrote on this thread (minus yurina who already knows). I noticed my TSM app logo had changed overnight, and when I clicked on it it automatically started downloading the update. I think that means it should be available for you guys to re-download the game, too. Good luck everyone, and thank you @EA_Cade for finally contacting us. Thanks to the developers (or whoever) who fixed the issue, whatever it was. 

Zeidbop's avatar
Zeidbop
4 years ago

I managed to download it and install it!!

However it lost all my progress. When I started the app it wanted me to start from the beginning. I had logged in with Google Play so not sure why it did that.

OK, I got my progress back...

The app starts and forces you to create a new sim. Once you have gone past the process of customizing your sim it prompts you to load from the cloud which I did and thankfully, I have all my progress back again.

Now I have to somehow catch up on everything I missed!!

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