Forum Discussion

5 years ago

Solved

[Fixed] - Android 12 users unable to update/download the game app

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Pixel 4A
OS Version Android 12
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I can't download and update the game
What do you expect to see?
Connection Type Mobile
Please select your region Asia
Country Taiwan

‌

Anyone like me??? I can't upload & update the game

😞

bug

EA_Cade
5 years ago
Update:

This issue has been resolved via an update to the Google Play store version of the game.

Thank you for your patience while this was investigated and resolved.

~~Hey all,~~

Nothing new to report I'm afraid, this issue is still under investigation by the Sims Mobile team. As before, I will post any updates I get here in this thread but I wanted to let you know we haven't forgotten about you.

62 Replies

tran0328
5 years ago
I was able to download and restore the game on my Android, but then later I went in to my iPad to play and the game told me an update was available. I tried to click on update game, and it opened up a browser that looked like the app store, I tried to open the game from there and got the same message on my loading screen that I need to update, so basically now I can't get into my game on my iPad. Ugghhhhh, please help.
SalixCat
Hero+
5 years ago
@alienelectricity I really hope they can help you recover your game progress.

@tran0328 There is no update for iOS, not yet.

We have, at this moment, two different subversions of the game since a patch was released for Android (v. 31.0.1.128819 on Android and v. 31.0.0 on iOS). Therefore, you won't be able to open the game on your iPad until an upgrade is released for both in a couple of weeks approximately.