Forum Discussion

breza0o's avatar
breza0o
5 years ago

[Fixed?] - Game crashes when watching ads

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS OS Version 14.1 How often does the bug occur? Often (...
bug
breza0o's avatar
breza0o
5 years ago

USA... it happens with all ads

SalixCat's avatar
SalixCat
Hero+
5 years ago
@breza0o Please give us examples of the ads you get so the team can look investigate the issue and try to fix it.
  • breza0o's avatar
    breza0o
    5 years ago

    Hero Wars crashed it just now... any of those "pull the pin" mini game ads. I think the other main one is called Garden Scapes or something...

  • breza0o's avatar
    breza0o
    5 years ago

    Just happened again with a Candy Crush ad. It’s basically happening with all ads. 

    • t7oibndf4x0f's avatar
      t7oibndf4x0f
      5 years ago

      Every time I have to watch the candy Crush ad it freezes my game and I have to close out my game and I lose the rewards

  • 47wobbles's avatar
    47wobbles
    5 years ago

    will we get a worthy compensation?? 

    • SalixCat's avatar
      SalixCat
      Hero+
      5 years ago

      @47wobbles 

      In what country are you?

      Is your device Android or iOS

      • tperkz4's avatar
        tperkz4
        5 years ago

        Homescapes Ad, same situation!

        USA, iOS.

  • renbar152's avatar
    renbar152
    Seasoned Vanguard
    5 years ago
    @SalixCat Klondike just froze my game. I’m in Market Square. Clicked the mailbox it played till the end and then froze. I didn’t get the reward. Hope it helps.

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