Forum Discussion

6 years ago

[Fixed?] - Game crashes when watching ads

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS OS Version 14.1 How often does the bug occur? Often (...

bug

breza0o

6 years ago

USA... it happens with all ads

SalixCat

Hero+

6 years ago

@breza0o Please give us examples of the ads you get so the team can look investigate the issue and try to fix it.

breza0o
6 years ago
Hero Wars crashed it just now... any of those "pull the pin" mini game ads. I think the other main one is called Garden Scapes or something...
breza0o
6 years ago
Just happened again with a Candy Crush ad. It’s basically happening with all ads.
- t7oibndf4x0f
  6 years ago
  Every time I have to watch the candy Crush ad it freezes my game and I have to close out my game and I lose the rewards
47wobbles
6 years ago
will we get a worthy compensation??
- SalixCat
  Hero+
  6 years ago
  @47wobbles
  
  In what country are you?
  
  Is your device Android or iOS
  - tperkz4
    6 years ago
    Homescapes Ad, same situation!
    USA, iOS.
renbar152
Seasoned Vanguard
6 years ago
@SalixCat Klondike just froze my game. I’m in Market Square. Clicked the mailbox it played till the end and then froze. I didn’t get the reward. Hope it helps.