[Fixed?] - Game crashes when watching ads
Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS OS Version 14.1 How often does the bug occur? Often (...
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@breza0o In what country are you? Who was the ad provider?
The team needs this information in order to fix this problem.
The team needs this information in order to fix this problem.
I'm in the US and getting this with all ads at this point, except on the rarest of occasion. I'll click that I want to the ad, but it never goes to the ad. The Sim just stands there. You can't move, you can't do anything.
@JERussell6 @breza0o @renbar152 @GracieSeven @tperkz4
This issue should be fixed with the Holiday Celebration update:
- Fixed some game freezes/crashes after watching certain Ads
Can you please tell us if you can now watch ads without your game app crashing?
Mine started crashing like this once I updated to the one mentioned. Once a task is finished, or I click on the mailbox to play an ad, all status bars, dropdown menus, icons, etc. disappear from the screen and are no longer able to be accessed. All I can do is watch whatever my sims are doing, but nothing happens when I click on them or their surrounding objects. The only way to fix it is force the app to close, and re-open it. It happens every single time I press a button to play an ad, before it's even able to load to show any ads
@SalixCat Sorry for the late reply. So far I haven’t experienced any crashes. Thank you for the update.
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