[Fixed?] - Game crashes when watching ads
Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS OS Version 14.1 How often does the bug occur? Often (...
Forum Discussion
Game crashes after ads for this game. It often takes me to the App Store with the first press of the x in top right, then “returns” me to the game, usually to opening screen but even when it returns me to the game it freezes, and I receive no reward. This has happened 4/5 times (and is the only ad I’m being offered).
device: iPhone SE
IOS 14.4.2
region North America
country Canada
I have a second photo taken a minute later of the frozen screen
Hi everyone, i have same issue recently...
I noticed that I often receive low-quality ads from Applovin (sometimes it hidden the provider name), It always play 30s+15s video, and then the game will crashes high probability.
I really hate Applovin's stupid and long~~~game ads, why the Unity ads gone now ?!
EA_DragonsEyeEA Staff (Retired)
Hey @tankbear3840 in which location are you? can you DM me your player id? Could I also get your Device and OS? thanks!
I have been using BlueStacks (Nougat 7.1.2).
Today I still crashed on 30s+15s ad, fortunately, I tried to disable "third-party ads" in TSM settings, then only received a repeatable ad from Google for the present.I'm not sure whether this option can "permanent exclude" unstabitily Ads from Applovin or anonymous...the game seems working now, thx your reply.
@tankbear3840 @breza0o @Corwin_Alexander @laprembee
This issue should have been fixed with the Summer Paradise update 12th of August 2021.
- Fixed a crash that occurred when some players tried watching a video ad
