[Fixed] Did not get grand prizes from Sweet Treat Showdown

I completed both the sweet treat and royal treat boxes and have 78/78 prizes collected. However, the grand prize items were not given to me. This hasn’t happened to me in previous showdowns, usually once I’ve claimed both boxes, the grand prize automatically pops up on the screen. There is still 1 day and 18 hours left to claim prizes.

@mfmfpurple 

You should contact EA in order to get assistance.

First you will need your player ID. That's the number on the top right corner of your screen when you open the app.

To contact EA Help from the game, open the side menu, choose the gear icon, then the Help & About tab and tap on the button Help.
This will open your browser. Scroll down and tap on the button Contact Us.

Now, tap on Select topic and Missing content.

Tap on Select issue and choose Never received content.

Type your Player ID. 

Tap on the button Select contact option.

Scroll down and select Email. This is the best option for your case. Fill in the form and attach screenshots of your game. 

An EA Advisor will email you within 24 hours.

You can also contact an EA game advisor through social media:

• Twitter: https://twitter.com/EAHelp
• Facebook: https://www.facebook.com/EAHelpHub/

hi, yeah the same exact thing happened to me as well. i've contacted 5+ different people thru their contact center that their system obviously had a glitch since i collected all 78/78 prizes to get the grand prize and nothing happend for me either.

any luck in getting the washing machine & clothesline grand prizes yet? the event ended and the grand prizes never showed up in my storage inventory like it always had in the past challenges.

[edited by CM] I changed the size of the message to make it readable for everybody

Player ID 1003004455560

I also did not get the grand prize after opening all required boxes, I just contacted live chat help and their suggestion was to post here, as they said they had not gotten any sort of bugged item report about this yet. *sigh*

The same issue happened with me. I've been trying for several days now for EA support to fix this bug. They told me lots of people weren't getting the grand prizes either. They told me to post on here to have others mention that they didn't get the grand prizes. I don't understand what the hold up is with receiving these grand prizes.

My player id 1004337499037

Hi,

Sorry to read that you didn't receive the rewards for the Sweet treat showdown event but don't worry our teams are aware of this issue as this was already escalated.

For now, I don't have additional information but I will keep you updated when I will have more information. 

Have a nice day and thank you for your patience. 

So....nothing?

There is unfortunately no solution yet @dissenterjasmine 

This is what we know so far:

https://answers.ea.com/t5/Technical-Issues/did-not-receive-grand-prize-items/m-p/8463245#M5628

Merged the post @SalixCat linked and added the report to the bug list.

Also found this:
https://answers.ea.com/t5/Bug-Reports/Open-Info-needed-Missing-the-Grand-Prize-from-Charming-Gardens/m-p/8186858#M13671

I have the same issue. Claimed all the boxes on Thursday 21/11 (time to collect cookies ended on Wed 20/11) and no Grand Prizes for me. Already contact EA Help 2 times. I’ve been waiting a week. I wish I still be able to have those grand prizes.