Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7
OS Version iOS 11.2.6
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002980806497
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The bug occurs upon "unlocking" the items required to start a family i.e. the bassinet etc at level 11. Upon reaching level 11 the items successfully unlocked and the quests to purchase items and start a family opened up to me. I was able to build the room however I did not have enough funds for the bassinet so I purchased the mobile (as I could afford that at least) and sent my sims off to work to continue levelling and earning some coins to purchase bassinet. I also completed the daily to do list before getting on with RL. Later that day when I returned to the game I noticed the to do list had reset (no biggy I can complete it pretty quickly) however I now had enough coins to purchase bassinet so I went in to purchase one and all the items previously open to me were now locked again saying I had to be level 11 - which I was. I then decided to keep playing through to next level up in case it nudge it in to action but at both level 12 and 13 this now remains locked and I am unable to progress.
What do you expect to see? See above
Connection Type Mobile
Please select your region Europe
Country United Kingdom
Additional feedback I have spent just short of £50 so far in game so have not attempted to delete and reload for fear of losing all of my purchases and progress to date!
The bug occurs upon "unlocking" the items required to start a family i.e. the bassinet etc at level 11. Upon reaching level 11 the items successfully unlocked and the quests to purchase items and start a family opened up to me. I was able to build the room however I did not have enough funds for the bassinet so I purchased the mobile (as I could afford that at least) and sent my sims off to work to continue levelling and earning some coins to purchase bassinet. I also completed the daily to do list before getting on with RL.
Later that day when I returned to the game I noticed the to do list had reset (no biggy I can complete it pretty quickly) however I now had enough coins to purchase bassinet so I went in to purchase one and all the items previously open to me were now locked again saying I had to be level 11 - which I was. I then decided to keep playing through to next level up in case it nudge it in to action but at both level 12 and 13 this now remains locked and I am unable to progress.
