Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Tab 3, Samsung Galaxy S8+
OS Version Android - latest version
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) Ricky001974
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Ads - whether clicking on the mailbox or click on View Add in order to get extra rewards, I see an android insignia and screen goes black and then comes back with nothing happening. No video starts and no rewards are given.
What do you expect to see? Expect to be taken to an advertisement for something, watch for 30 seconds (60?) and then get my reward.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback
For the last three weeks, I have not been able to watch any of the advertisements in order to get the bonuses from events or from the mailboxes. Whenever you click on the icon, my screen will go black with a green android guy moving across and then back to the screen with the rewards taken away. This is happening on both devices, I have rebooted the game, the tablet and phone, and even uninstalled and reinstalled but to no avail.
