URGENT SAVE ROLLBACK REQUIRED: Sims Mobile - Live Chat FREEZING Email FAILED.

To the Sims Mobile Community Team, I require an urgent manual Save Rollback/Restore for my account due to lost progress. I have kept the game closed since the issue began to preserve the last good save. I have been blocked from receiving support due to Live Chat freezing immediately after providing my details, and the support email mailbox returning a "mailbox is full" error (delivery failed). CRITICAL ACCOUNT DETAILS: * Player ID: 1008165620819 * NEWEST Case #: #224892003 (Created 4:10 pm) * Related Cases: #224884674, #224839212, #224836875 Please flag this with the specialist team immediately for restoration.