Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Solved

[Fixed] Received a lot of money but can't spend it

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei nova 2i OS Version 8.0 (oreo) Player ID: (Find your Play...
bug
  • Phantomlover1717's avatar
    Phantomlover1717
    8 years ago

    Seems like this issue is fixed! If you still have huge amounts of cash, please contact EA.

    You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
    This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

    Open the spoiler for pictures:

    Spoiler

    If this fails for some reason, or you can't access The Sims Mobile app. 

    You can contact EA through this link: https://help.ea.com/en/contact-us/

    If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

    You can also choose to contact an EA game advisor through social media:

    - Twitter: https://twitter.com/EAHelp
    - Facebook: https://www.facebook.com/EAHelpHub/

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi everyone,

This looks really weird, thanks for the screenshot and the details! I have merged two threads into one, so we have all information in the same place. Hope that answers your question as well, @SaphireandSteel: it's better if you answer an already existing thread if you are having the same issue, or use the 'Me too' button if you don't have anything to say but still want to help us know how many of you are experiencing the problem.

A question: does any of you remember or have screenshots of the Izzy item you sold?


Thanks!
-Mai

Anonymous's avatar
Anonymous
8 years ago

Is it safe to sell Izzy’s items now without the account getting messed up? I saw I have the option to do so, but I am afraid my account gets screwed up... Would appreciate it if someone could let me know- Thanks 😊

  • Anonymous's avatar
    Anonymous
    8 years ago

    Yes,  it's safe to sell them now. 🙂

About The Sims Mobile

Make a connection with Simmers, share your knowledge, and troubleshoot issues in The Sims Mobile official community.6,626 PostsLatest Activity: 8 years ago