[Fixed] Sims getting younger/stuck
Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung galaxy s8 OS Version Idk Player ID: (Find your Player ID...
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Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 5SE
OS Version iOS 11.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002979282311
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When you click on the family portrait, there is no option to move out under my retired sim's name.
What do you expect to see? I'd like to move out my retired sim.
Connection Type Wifi
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I have had this issue for some time now. My sim retired a few months ago with no option to move her out via the family portrait. Has anyone else encountered this issue before??? Even after this recent update, my current playable sims can still start relationship events with her. Without interacting with her though, she just stands in my house in one spot and doesn't use any of the household objects.
- @Phantomlover1717 Can you please add the issue to the "list of known bugs" post you made?
I need a few more reports for that. Is your game fully updated? This is an issue that should've been solved in the past.
If your game is fully updated, I suggest contacting EA about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/@Phantomlover1717I updated it since the most recent update (Version 11.0.1) was announced... The update only helped a different sim's problem where the move out option was greyed out, but this sim has no move out option whatsoever. I think back when I retired her, I retired her before she claimed her fourth trait and that might be why the move out option isn't there - not 100% sure. It said choose another trait next to her existing traits, but I accidentally retired her before I picked it. It was a few months ago so I don't remember exactly. I contacted EA via email three times. Each time, the tech support helper told me to post here in the forums. Since no one else seems to be having the same issue, it's much harder to get noticed.
I retired my sim during the Harvestfest event and he's still hanging around. The birthday icon came up and I clicked on that to move him out, which he did. When I relogged back in he was back. My Sims can interact with him and do events but he won't move out... Frustrating. He just loiters. I've done a force stop on the app, phone off and on again. But still there...
