[Fixed] Sims getting younger/stuck
Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung galaxy s8 OS Version Idk Player ID: (Find your Player ID...
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I need a few more reports for that. Is your game fully updated? This is an issue that should've been solved in the past.
If your game is fully updated, I suggest contacting EA about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
@Phantomlover1717I updated it since the most recent update (Version 11.0.1) was announced... The update only helped a different sim's problem where the move out option was greyed out, but this sim has no move out option whatsoever. I think back when I retired her, I retired her before she claimed her fourth trait and that might be why the move out option isn't there - not 100% sure. It said choose another trait next to her existing traits, but I accidentally retired her before I picked it. It was a few months ago so I don't remember exactly. I contacted EA via email three times. Each time, the tech support helper told me to post here in the forums. Since no one else seems to be having the same issue, it's much harder to get noticed.
You've been noticed, I can't add it to the bug list yet, I need a bit more reports for that.
I'm sad to hear EA wasn't able to help you 3 times....
@Phantomlover1717I know it's been a LONG time since this was posted, but have you found any others with the same issue? I haven't been active on here for months. Tbh, it still hasn't been resolved even after I spoke with an EA tech expert. They said someone was going to fix it back in early June, but my elder sim is still stuck in my house with no option to move her out. Do you know of anyone on the website who I may message for this issue?
No haven't seen any. Only this one:
https://answers.ea.com/t5/Bug-Reports/Open-Retired-sim-is-on-my-current-generation-page/td-p/7048059
Which is a Sim that was moved out but isn't places in a generation.
Having same issue. Contacted EA every way possible. No help. Player ID 1002959238339
- I contacted them multiple times too and they stopped responding just when i thought we were about to get somewhere
Same for me, and I had given up hope on the whole thing. I’m hoping since one of the sim gurus has acknowledged the post, it will hopefully finally be resolved. I hope anyway.
