[Fixed] Surprising Choices stuck on screen

My screen is stuck on A Surprising Moment... It won't load further. What do I do?

I have the same issue. It happened a few hours after the update I'm using Iphone 7 Plus, I also tried playing on my tablet and redownloading the game. But once I get past the tutorial and get my game from the cloud its the same issue. So it isn't an issue with my device!

Hello, I’m having a hard time with the latest version (v.11.0) when I open the app it always say “A surprising choice” then I tapped on the screen and nothing happens. Already force close the app and restart my phone but the problem persists.

Already checked the following:

 - a strong internet connection signal (wifi and mobile data)

 - restart the device (iPhone 7 Plus)

 - force close the app and reopen

I don’t want to uninstall/reinstall the app. It takes a lot of time installing the app, and the data itself separately. We are blocked from the game because of this. 

The same things happening to me. No point in reinstalling your game cause that won't fix the issue! I've tried.

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) 6s
OS Version 11.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003240832700
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just enter the App...
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country
Additional feedback Since the new update, I can no longer play the game because as soon as I enter the App, the “A surprising choice” option comes up but nothing happens. The option remains there frozen and I can’t click or do anything. I see Sims moving in the blurred background but that’s it. It renders the game entirely unplayable. I tried everything to get rid of it, but nothing works.

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That’s the screen I can’t get rid off or interact with

Hi everyone,

I've merged your posts into a single thread, so the information is in one single place.

I see @Rottweiler1982 is playing on an iPhone 6S, and @kmbrlyz and @Nithya_Faith on an iPhone 7 Plus.

@cmbkina199489,  what device are you playing on?

@Nithya_Faith, what is the model of your tablet?

Could you please also check and share your OS version and your player IDs?

Thank you!

-Mai

I'm having the same issue. I'm on a Samsung Note 8. If I'm understanding OS correctly, I'm running Samsung 8.0.0. I can't find my gamer ID number either. I've not been able to finish my daily check list or what my Sims were doing. I hope this error gets fixed soon. I don't want to miss out on a whole day. 

I’m having the same issue. I received the error/freeze about 15 minutes after updated the app. I get the freeze when I log in both from my iPhone X and from my iPad mini 4.

Same issue, have Pixel 2 phone.