[Fixed] Surprising Choices stuck on screen

Update June 16th, 2018 - 9:55am PDT: If you were experiencing this issue, you should now be able to enter the game again. Sorry for the inconvenience! Hey Simmers, Our new Surprising Choices fe...

bug

Phantomlover1717
8 years ago
Hey guys! According to the latest Patch notes (version 11.1.0) this bug should be fixed:
https://answers.ea.com/t5/Game-Information/The-Sims-Mobile-Update-July-23rd-2018-Patch-Notes/m-p/6932444#M14550

Could you all test and see if it's fixed in your games? :eahigh_file:

Anonymous

8 years ago

It’s been 3 days and I still can’t play the game because it’s stuck on the surprising choices spinning diamond screen, can we at least get some kind of idea on when this will be fixed so we can play again?

Arylon82
8 years ago
Personally they should disable it till they can fix the bugs users are having across the world and on different devices. Also asking us for cash to proceed is a cash cow ploy...I never use my cash for it...I’ll take the negative hit on my sim lol.
Have you 1. Uninstalled 2. Clear catche 3. Wait a good day or at least 8 hours 4. Reinstall. It’s how I fixed mine on iOS iPhone X and my new two week old iPad.
- Anonymous
  8 years ago
  I do same. I always take the negative choice. There are things I would like in the game that are only being offered by these choices and require ALLOT of sim cash which I refuse to use for everything I want in game. Charging 2000 sim dollars for a hot tub is too much for one item. Adding the option to use sim coins should be an option and not only ask to spend sim cash or cupcakes
  Now that EA has fixed the choices I keep getting the same choices over and over. Same two!!!! Before EA shut the choices down to fix them I was getting different options. The choices I get now are always work or relationship related. I always choose the negative to have my sim be sick at work from eating bad food. With the relationships I take the choice of having the other sim be mad/sad. Being that I get only two options over and over, it's not fixed . My choices actually worked better before
- Anonymous
  8 years ago
  @Arylon82 wrote:
  
  Personally they should disable it till they can fix the bugs users are having across the world and on different devices. Also asking us for cash to proceed is a cash cow ploy...I never use my cash for it...I’ll take the negative hit on my sim lol.
  
  Have you 1. Uninstalled 2. Clear catche 3. Wait a good day or at least 8 hours 4. Reinstall. It’s how I fixed mine on iOS iPhone X and my new two week old iPad.
  
  I tried that but It isn’t working at all. I’m trying so hard and I miss my game and sims. please help. ☹️
  
  @EA_Mai wrote:
  Hi everyone,
  
  We keep an eye on all threads regardless of the tag or if they are solved, but I have now un-marked the solution of this thread to avoid confusion. 🙂
  
  I know you can't get your player ID if you are stuck in the Surprising Choice screen, but do you have your player ID noted down? If so, please, share it with us, that would be helpful for the team looking into this!
  If you don't have your player ID but you provided it to one of our advisers in the past, please, let us know as well.
  
  Thank you!
  -Mai
  
  i have my player id, can u help me asap?!
  
  @nixxxinz wrote:
  
  After force restarting several times I held my fingers on the screen and squeezed them together and it went back to normal.
  
  Wait really?!?! What did u do?! it’s been 2+ days since it’s happened i emailed EA.
  
  @Phantomlover1717 wrote:
  
  If you (still) have this issue, please post your player ID if you have a screenshot of it. Or let us know if you used it to contact EA with it before. This will help so much!
  
  Please don't confuse you username with your player ID, your player ID is a number.
  
  Thank you!
  
  So i can’t get my ID what should i do?