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Beanoffee's avatar
Beanoffee
8 years ago
Solved

[Fixed] Unrelated Tips with Light Bulb Icon Appear Every Time I Open Game

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Asus Zenfone 4 Selfie Pro OS Version Nougat Player ID: (Find you...
bug
  • Phantomlover1717's avatar
    Phantomlover1717
    7 years ago

    No reply so I'm marking this one as fixed!

Anonymous's avatar
Anonymous
8 years ago

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPAD AIR 2
OS Version IOS11
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002916440710
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I brought a stove for the cooking hobby and it came up with the notification “You brought your first hobby station! Tap on it to join the cooking hobby”. I’ve did this and I’m now hobby level 3. But the notification is permanently on the screen as soon as it loads up the world. I’ve tried everything to get rid of it and it won’t go away.
What do you expect to see? I expect the notification to be gone.
Connection Type Wifi
Please select your region Europe
Country United Kingdom ~ England
Additional feedback aaaaa

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Anonymous's avatar
Anonymous
8 years ago
I have this problem right now too! it’s a different notification though, it’s about collecting a party reward! ☹️
  • DankMemeSquad12's avatar
    DankMemeSquad12
    8 years ago
    Im having the exact same issue. Here is my bug report:

    Product: The Sims Mobile
    Platform:Android Phone
    List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Google pixel
    OS Version Android 8.1
    Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003563558964
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? About two weeks ago this message appeared, along with yellow arrows pointing down to where you can complete events instantly for simcash: "When we instantly complete an event, we'll get the rewards right away!" the alert has never gone away. I tried completing a different event instantly, I tried deleting and reinstalling the app, I tried logging in from a different device. It is frozen into my view regardless. It appears at almost all times when logged into my account. The only times it does not appear is when making changes to the home or selecting an activity to complete.
    What do you expect to see? I expect to no longer see the alert, it only should have appeared for a few seconds. It does not matter if I use mobile or wifi connection.
    Connection Type Mobile
    Please select your region North America
    Country United States
    Additional feedback I know many people are experiencing this issue, it is quite annoying and has caused me to not spend money on the game.
      • DankMemeSquad12's avatar
        DankMemeSquad12
        8 years ago
        OH MY GOSH IT FINALLY WENT AWAY! Here's what happened. I started the World of Luxury event and after I had enough coins to buy an ornate box, a NEW tip popped up, in the same spot, walking me through buying an ornate box. I was very careful to follow the instructions, and when I got through the new tip successfully, the area of my screen that was stuck on the old tip was normal again!

        So my advice to anyone that has problem is to start working on the world of luxury event tasks and hopefully you will also be pushed through a new tip and the stuck one will go away!

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