Forum Discussion

EA Staff

8 years ago

Solved

[Fixed?][Known Issue] Simoleon and Ticket charge for re-sizing or moving a room.

Hi Everyone, We're aware there is currently an issue in the game that when you re-size or move a room, you may get charged like you just purchased a new room. We're working on fixing this as soo...

bug

SimGuruMaaike
8 years ago
Hey all!

We've just released a new version of the game that should fix this issue. Please see this thread for the latest patch notes: https://answers.ea.com/t5/Game-Information/The-Sims-Mobile-June-15th-2018-Patch-Notes/m-p/6864832#M8826

Anonymous

8 years ago

While rearranging my home I noticed that I was being charged Everytime I moved a room around or changed the aizs of the room. Over 55,000 coins was taken out of my account before I realized that I was being charged as if I had purchased several rooms. I lost a total amount of 55,000 not counting all the sim tickets it took as well. I did contact a EA representative about this and I was basically told they can't do anything about it. I am so frustrated at this point after spending real money on this game just to have my coins taken away so easily. Is anyone else having this problem???

pearlbh
Seasoned Veteran
8 years ago
Same here. I actually lost a room altogether over this. I deleted it when resizing wasn't working; now it's charging me if I want to put it back. I don't have enough Simoleons. This must be a new glitch or something, but I hope they fix it and give us our rooms/Simoleons back!
- Anonymous
  8 years ago
  I contacted EA who told me they are aware of the bug and are working on fixing it. However they haven't replaced the 55,000 coins I lost nor did they even offer to replace 1 coin. I have spent real money on this game plus saving up my coins just for them to be taken away and EA to say yep we know all about it. I was charged for like 3 rooms and all I was doing was moving around an existing room I already had. I really hope they do something about this for everyone who has lost there hard earned coins. We all know that it takes alot of time to save up a good amount on here.
  - Phantomlover1717
    Legend
    8 years ago
    @AubreyD0921, @pearlbh merged your post in to the bug post about this issue.