Forum Discussion
Hi @REQSJ,
Creating a new topic for an issue that doesn't have a topic yet is the best way to go, as having different issues in the same topic just makes things complicated to troubleshoot and keep track of. For this reason, ideally, we have 1 topic for each issue, and all reports of that certain issue go in the same topic so information can be shared with everyone easily.
For this reason, as @Brucybaby790 has opened a topic for this already, I have merged your report here. No need for a new report now.
However, if you could share your player ID as a reply to this topic, that information would be useful. You can find it as explained here: https://answers.ea.com/t5/Game-Information/Guide-How-to-find-your-player-ID-in-The-Sims-Mobile/td-p/6052511
Thanks!
-Mai
I have encountered the same problem too and have reported it.
Case number: 41967339
Player ID: 1003155665870