Forum Discussion

EA Staff

7 years ago

Solved

[Fixed?][Known Issue] Simoleon and Ticket charge for re-sizing or moving a room.

Hi Everyone, We're aware there is currently an issue in the game that when you re-size or move a room, you may get charged like you just purchased a new room. We're working on fixing this as soo...

bug

SimGuruMaaike
7 years ago
Hey all!

We've just released a new version of the game that should fix this issue. Please see this thread for the latest patch notes: https://answers.ea.com/t5/Game-Information/The-Sims-Mobile-June-15th-2018-Patch-Notes/m-p/6864832#M8826

Anonymous

7 years ago

Thank you.

Yeah I contacted support, but after answering a few of their questions, I was told that my email address is not being monitored anymore. This happened before the patch was released.

So what was that, I just got snubbed? How about my lost simoleons?

PaQuilter1
Hero (Retired)
7 years ago
@morwen_lazyeye I would contact support again.They are suppose to compensate you. There is a Bug Report, too, where you can enter your ID # and post your concerns.
The Bug Report is here:
https://answers.ea.com/t5/Bug-Reports/Fixed-Known-Issue-Simoleon-and-Ticket-charge-for-re-sizing-or/m-p/6862043#M5316
Welcome to the AHQ Forums too! 😊☺
- xXMizuHikoXx
  7 years ago
  I sent in a case report yesterday but now I have noticed that the case has been closed and I have yet to receive any news from EA. Should I submit another form...? :/