Forum Discussion

EA Staff

7 years ago

Solved

[Fixed?][Known Issue] Simoleon and Ticket charge for re-sizing or moving a room.

Hi Everyone, We're aware there is currently an issue in the game that when you re-size or move a room, you may get charged like you just purchased a new room. We're working on fixing this as soo...

bug

SimGuruMaaike
7 years ago
Hey all!

We've just released a new version of the game that should fix this issue. Please see this thread for the latest patch notes: https://answers.ea.com/t5/Game-Information/The-Sims-Mobile-June-15th-2018-Patch-Notes/m-p/6864832#M8826

Anonymous

7 years ago

I can’t believe such a big corporation, EA reply me in such a way - “there’s no way to reverse it” for which you have offered to compensate our losses in the first place! I’m so extremely disappointed with his attitude and reply which is not even trying to help from a HELP customer services! I have lost approximately 70k Simoleons and 2k Green Home Tickets by just moving rooms!

Tiffany562411
7 years ago
@NicSwino That's bull cause in the past they done it for me by just going into my game themselves using my player ID & giving me back what I lost. I guess they don't like people knowing they can do that
- Anonymous
  7 years ago
  @Tiffany562411 wrote:
  @NicSwinoThat's bull cause in the past they done it for me by just going into my game themselves using my player ID & giving me back what I lost. I guess they don't like people knowing they can do that
  I reckon they have just logged into my account as I have received a pop up notification message stating that my account is logged into another device and requested me to log out! Hmph! Thanks for your information though! Really appreciate 😊
  - Tiffany562411
    7 years ago
    @NicSwino Good to hear your getting what's yours back