Forum Discussion

SimGuruMaaike's avatar
SimGuruMaaike
Icon for EA Staff rankEA Staff
7 years ago
Solved

[Fixed?][Known Issue] Simoleon and Ticket charge for re-sizing or moving a room.

Hi Everyone, We're aware there is currently an issue in the game that when you re-size or move a room, you may get charged like you just purchased a new room. We're working on fixing this as soo...
bug
Anonymous's avatar
Anonymous
7 years ago

I can’t believe such a big corporation, EA reply me in such a way - “there’s no way to reverse it” for which you have offered to compensate our losses in the first place! I’m so extremely disappointed with his attitude and reply which is not even trying to help from a HELP customer services! I have lost approximately 70k Simoleons and 2k Green Home Tickets by just moving rooms!

Tiffany562411's avatar
Tiffany562411
7 years ago
@NicSwino That's bull cause in the past they done it for me by just going into my game themselves using my player ID & giving me back what I lost. I guess they don't like people knowing they can do that
  • Anonymous's avatar
    Anonymous
    7 years ago
    @Tiffany562411 wrote:
    @NicSwinoThat's bull cause in the past they done it for me by just going into my game themselves using my player ID & giving me back what I lost. I guess they don't like people knowing they can do that

    I reckon they have just logged into my account as I have received a pop up notification message stating that my account is logged into another device and requested me to log out! Hmph! Thanks for your information though! Really appreciate 😊

      • Anonymous's avatar
        Anonymous
        7 years ago
        @Tiffany562411 wrote:
        @NicSwinoGood to hear your getting what's yours back

        I have not received any of their email yet though! Anyway thanks T 😊