Game Freezes After ‘Fast-er Forward’ Feature
Hello, I have previously reported about the game. Can't play, there's a problem. Since I bought Fast-er Forward the sims mobile today I have updated the game. But why hasn't the developer fixed this ...
Forum Discussion
Product: The Sims Mobile
Platform:iOS
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad
OS Version 17
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the game, click “check it out”
What do you expect to see? The issue fixed?
Connection Type Wifi
Please select your region North America
Country US
Every time I log on, it shows me the new Fast Forward feature in which you have no choice but to click “Check it Out”. However when I do that, The little arrow pops up you click it, and it says “you have to be in an event to use this tool”. The problem with that is; it won’t let me do anything else, the screen is dark it won’t let me click on anything else except the tool that I can’t use. Is it just my game? I literally just updated it. My IPad has been updated, the game has been updated, and I did indeed delete and reinstall it and still this?? What do I do? I feel like I’m missing something much stuff!!
Unfortunately, we can't solve your problem through the forums.
Please contact support. Follow the instructions in this post: [Guide] Finding your Player ID / How to send a Help Ticket In-Game.
I’m sorry, please walk me through the steps because if I’m understanding correctly, you’re saying we need to submit the help ticket in the game that we can’t play? The only thing I can do is obtain the player ID but once the game loads I cannot do anything… I’m so lost
At the end of that post it says:
If you are not able to open your game app, please use the following link to send in a ticket: https://help.ea.com/en/contact-us/new/?product=the-sims-mobile
