Forum Discussion
2 years ago
I’m sorry, please walk me through the steps because if I’m understanding correctly, you’re saying we need to submit the help ticket in the game that we can’t play? The only thing I can do is obtain the player ID but once the game loads I cannot do anything… I’m so lost
SalixCat
2 years agoHero+
At the end of that post it says:
If you are not able to open your game app, please use the following link to send in a ticket: https://help.ea.com/en/contact-us/new/?product=the-sims-mobile