Game intermittently freezing

Question

Product: The Sims MobilePlatform:Apple iPhoneList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7sOS Version 12Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003004455560How often does the bug occur? Often (50% - 99%)Steps: How can we find the bug ourselves? Try playing the game on iOS 12What do you expect to see? For the game not to freezeConnection Type WifiPlease select your region North AmericaCountry United StatesAdditional feedback ‌The game has started to freeze on occasion since I updated my phone to iOS 12. The sound effects play, but none of the sims&nbsp;can be clicked on or&nbsp;interacted with. It doesn’t seem to matter whether I open the app from a hard reboot, or put it into standby. I sometimes have to shut the game down multiple times before it can be played again.

simgurumaaike · Answer

Thanks for the report&nbsp;@miater23, I'm sorry to hear this is happening in your game! Do you know if you started a surprising choice shortly before it started to freeze?
If not, any other in game action you can think of that started just before you got the freezing issue?&nbsp;

miater23 · Answer

As far as I can see, it was not due to any surprising choice events. &nbsp;All of the Sims in the house were in the middle of autonomously completing hobby or relationship events.

simgurumaaike · Answer

Thanks&nbsp;@miater23! Has it happened in the last day? If yes, can you list which relationships and hobby events your Sims were doing?&nbsp;

miater23 · Answer

&nbsp;It happened just now. The&nbsp;game froze for over 30 seconds, I sat there and counted to make sure. I was about to do a hard reset when it started up again.&nbsp;&nbsp;I have four active sims&nbsp;in this household. Two of them were in relationship events, and two of them were in career&nbsp;events.&nbsp;

simgurumaaike · Answer

Sorry to hear that it happened again&nbsp;@miater23. Do you remember if the Sims were interacting with any specific objects during the freeze? I know I asked this before, do you remember if a surprising choice was active this time?&nbsp;
And do you notice if you have this freeze while charging your phone?&nbsp;

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Game intermittently freezing

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