Game not loading after Hello Japan 2023 update

What now?? No one is communicating anything on Twitter or TheSims Mobile site. Still locked out since Sept 15! How can there not be regular communication to players on this?? It's Tuesday tomorrow and this post was from LAST WEDNESDAY!! Who's driving this dumpster fire update?? Any cust9mer relations at all would be SWELL!!

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Google Pixel 3
OS Version Android 12
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? This has been reported previously.
What do you expect to see? Ideally, I'd like to see the bug fixed but I'm sure those of us still unable to play would settle for a simple update on the situation. The Sims trapped at Izzy's have been free since Thursday and the Jetty bug addressed for the same amount of time. Those bugs received a ton of attention compared to the radio silence the crashing at start up has received. Well, aside from the belated request for more information which seems more like an afterthought, at this point. I hear there will be a 2nd update to deal with the remaining Jetty issues soon. Do we dare to hope that this will include the crashing problem that has been occurring since the start of the Japan update? Which will be 3 weeks this Friday, just in case y'all forgot.
Connection Type Wifi
Please select your region North America
Country United States

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Known issue.

I have the same problem. Haven't be able play my game since 15 September, it freezes on the Welcome Back, collect your stickers screen. There was no change with the update on 26 September. Very frustrated, been playing almost since the beginning. It seems this bug has been forgotten - please at least let us know if this is ever going to be fixed. (Playing on Samsung S20 phone)

It has been three weeks now... Has anyone gotten their game to work who were stuck in the daily reward screen? 

My game suddenly started working this morning when I tried to open it. I can play all aspects of the game BUT there's a problem with the resolution - the picture is all blurry and I can't see anything clearlyl. I didn't update so I have no idea why it's working and I'm grateful for that but it's not really playable when I can't see what's going on clearly. I play on a Samsung S20+ so maybe that's the problem.

I spoke too soon. After playing for about 20 minutes, I closed my game, and of course, now it is frozen again!

Yes, please let us know if there's any hope of our frozen games working again!