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aa_816303's avatar
aa_816303
2 years ago

Game progress restoration

Is it possible to restore the progress of my sims mobile account that is linked to EA, I want to restore a 2019 game, but am able to find only the past 2 versions of what i played using my account. When I contacted EA help, on live chat they said they are not able to load it from the database, has anyone else faced this issue? If yes how can it be solved.

technical issues

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @aa_816303 That far back may not happen. It depends on if the account is linked, how much it has played and if the system has that updated data saved. Typically that far back, no. But, you can reach out to support and have them take a look at the account and see if there is data there to be restored.

    Follow the steps here, the more info you have on that game, the better!

    Cheers!

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