Forum Discussion

renbar152's avatar
renbar152
Seasoned Vanguard
5 years ago
Solved

Game won’t load as of almost 3 weeks

Does anyone know what else can be done? It started after the last update. It was opening once a day for awhile. As of 3 days ago it hasn’t opened at all. I’ve done all the trouble shooting I’ve email...
technical issues
  • EA_DragonsEye's avatar
    EA_DragonsEye
    5 years ago

    Hey @gogotamago5 , thanks for reaching out here. The forums are the best place to report bugs and share workarounds while bugs are being addressed but it sounds like your case is best handled by our support team. Please send me privately your case number and player id so I can see about getting this resolved.

gogotamago5's avatar
gogotamago5
Seasoned Hotshot
5 years ago
I asked EAHelp for help with the same problem, but after generic troubleshooting guide (I've already tried all the troubleshooting I can), they told me to report my problem to this forum.
If we can't get help even here, where are we to get support? 😂
EA_DragonsEye's avatar
EA_DragonsEye
5 years ago

Hey @gogotamago5 , thanks for reaching out here. The forums are the best place to report bugs and share workarounds while bugs are being addressed but it sounds like your case is best handled by our support team. Please send me privately your case number and player id so I can see about getting this resolved.

  • gogotamago5's avatar
    gogotamago5
    Seasoned Hotshot
    5 years ago
    Thanks🙏 I sent case number and player ID.
    EAHelp (twitter) told me to report to AHQ. And I think EAHelp (Japan desk) has not opened my case yet. I haven't gotten a reply yet from the other case I sent before.
    I'm worried because I've seen some players who have the same problem but haven't solved for a long time.
    And sorry about my poor English 😓
    • e8a113496a34725's avatar
      e8a113496a34725
      3 years ago

      I having the same problem at the moment. The game worked fine for months, but suddenly around two days ago the game kept on crashing during the loading screen. Most definitely something to do with the server because I've tried to log in through other devices yet got the same result - crashing. I invested a lot on my Sims as well so Im a bit frustrated. Have you get any resolutions to your problem yet? 

  • akihi's avatar
    akihi
    5 years ago

    @EA_DragonsEye  Hi DragonsEye. I'm having the same problem as these guys, I've sent an email to eahelp but so far no response. I'm very sorry to bother you, but I need your help.　This is my first time using ahq, so please forgive me if I'm using it wrong.🙏😭

    • SalixCat's avatar
      SalixCat
      Hero+
      5 years ago

      @akihi If you want to tag someone here, use @ and then the username. In this case you need to type EA_DragonsEye right after @

      • akihi's avatar
        akihi
        5 years ago
        @SalixCat Thanks for letting me know, SalixCat.🙏🥺
  • consykaos's avatar
    consykaos
    4 years ago

    @EA_DragonsEye Hallo I got the same problem as soon I accept the free gift it will crash out. Can you please help me on my case 88561974. My player ID [Removed by CM] thank you 🙏

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hey @consykaos please do not share your Player ID publically.


      Darko 

      • consykaos's avatar
        consykaos
        4 years ago
        @EA_Darko Sorry about that! I didn’t know was dangerous

About The Sims Mobile

Make a connection with Simmers, share your knowledge, and troubleshoot issues in The Sims Mobile official community.6,518 PostsLatest Activity: 5 days ago