getting help in Sims Mobile
I keep contacting help using the way they tell you to through the game, then the people who contact me give the instructions to contact help through the game. I'm stuck in a never ending loop of no ...
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EA_Cade
Community Manager
Community Manager@Storrybook7173 Hmm, can you try closing and reopening the app please? I'm seeing the Retirement chest on the account ready to be opened.
I’ve opened and closed the app multiple times and restarted my iPad several times.
Where do I go to get a refund? I’m about to give up on this garbage
- EA_Cade@Storrybook7173 I would recommend reaching out to an advisor on Twitter at @EAHelp so we can see why you aren't seeing the pack on your account at this point, I've just checked again and on our side it shows that it's available and waiting to be opened.
So I did that and they are giving me the same run around and instructions as the advisors who email me. I go Into the game and click everywhere they tell me and then they just email me and tell me they can’t help me unless I access help in the game. I’ve never seen anything setup so stupidly
