Ghost server x Tapjoy/Offerwall issue

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@JProfumo wrote:

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPad Pro 11
OS Version 16
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Unsure; perhaps in back end of my account?
What do you expect to see? The main server
Connection Type Wifi
Please select your region North America
Country US

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Out of desperation, posting in this more active forum:

My account was moved to the ghost server after my account was credited with a large Tapjoy offer (advertised in the game during their 2-for-1 offer last week). I did not cheat, hack, or mod my game. My account was credited a few days after I completed the purchase (it was the Factor ad for $15k simcash). I have already filled out the Ghost Server form on Twitter and DMing the Gurus and haven't’ received a response. I do not want to start my game over to get back on the main server. This has happened to a few of my Sim friends on Reddit and Discord who have also done a Tapjoy offer recently and were moved off the main server. It is very upsetting to do something advertised in the game and then be penalized for it. If the Tapjoy offers are going to trigger a ban, they shouldn’t be advertised. PLEASE HELP.

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Same situation, playing on iPod gen 7. Donated to charities through offer wall and cannot see my friends’ parties. Player ID available if necessary 

Hey Draco,

im still, as of this post, on the ghost server and no one has helped regardless of where ive asked—here, twitter, email, in app help. It’s been futile. There is little to no interest in resolving issues with the sims mobile game. It’s very alienating, especially since it seems EA expects people to go play another Sims game and abandon Mobile.