Forum Discussion

MonaSkilla's avatar
MonaSkilla
6 years ago

Glitched items outside build box cannot be removed

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy J7 Prime
OS Version 9.5
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Add furniture to room Change the shape of room to L and the furniture goes outside. When you move the building the furniture can go outside the building plot and remains there if you unselect the building.
What do you expect to see? I expect to see people being able to select the furniture items outside the building box to remove it when that happens.
Connection Type
Please select your region
Country Grenada
Additional feedback

‌

The bed and bench was glitched outside the home lot. It now cannot be selected to be removed. 

(Removed all caps title, lets try less screaming on the forum) - Atic 

bug

1 Reply

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    6 years ago

    I've seen people use this glitch before, not recommended to do.

    The best thing at this time is to contact an EA game advisor about this issue.

    Due to COVID-19/Corona support is a little different than you're normally used to. Waiting times are also longer.
    - Phone support is currently closed.
    - Arabic and Dutch support languages aren't available.
    - English support times are Mon-Sat from 8 AM to 11 PM UTC

    More information is available in this post: https://answers.ea.com/t5/General-Discussion-Feedback/IMPT-Support-Options-Update/m-p/8864082#M24974

    You can contact them through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.

    - Open side menu
    - Click the gear icon
    - Click the 'Help & About' tab
    - Click 'Help'
    Your browser opens
    - Scroll down and click on 'Contact Us'

    Open the spoiler for picture how to get to the 'Contact Us' button:

    Spoiler

    The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.

    If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
    The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud.

    An image in the spoiler on where to find the backup options:

    Spoiler

    If you choose the 'Report Bug' option you might not receive a reply from EA.

    If you can't access the app for some reason. You can also contact EA outside of it.
    You can contact EA through this link: https://help.ea.com/en/contact-us/
    If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.

    You can also contact an EA game advisor through social media:
    - Twitter: https://twitter.com/EAHelp
    - Facebook: https://www.facebook.com/EAHelpHub/

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