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SalixCat's avatar
SalixCat
Hero+
5 years ago

[Guide] Finding your Player ID / How to send a Help Ticket In-Game.

Finding your Player ID: The EA Support team may ask for your Sims Mobile Player ID to find your account and help with missing content, progress issues, and more. Here’s how to find it. ...
discussion
EnbySim13's avatar
EnbySim13
5 years ago

@SalixCat What are we supposed to do if the in-app help button doesn't work?

  • GhostFreeek's avatar
    GhostFreeek
    5 years ago
    @EnbySim13 You can always go to EA help,select 'contact us', Choose your game,Type of problem and mail them or chat with them accordingly. The in-app help redirects us to the same page. Please keep your Player ID handy,it is needed a lot.
    • EnbySim13's avatar
      EnbySim13
      5 years ago

      @GhostFreeek I've definitely done that. It just sounded like it was being stated that it was an unavoidable step, which was stressful because I've been trying to get help for over a week and no one who can actually help me is responding so far.

      • GhostFreeek's avatar
        GhostFreeek
        5 years ago
        @EnbySim13 Can you please brief me your problem? I mean, of course I am not EA representative,but I will try to understand you!
    • AlienSeoulJess's avatar
      AlienSeoulJess
      5 years ago
      @SalixCat This link will only let me fill out until the “select a way of contact” and then it kicks me out. It won’t let me email or attach my player ID or a picture of my finished Eco levels.
    • AlienSeoulJess's avatar
      AlienSeoulJess
      5 years ago
      @SalixCat When I click “contact us” or “create a case” it takes me to a page where it says to look at community forums. I cannot contact to resolve the Sims Festival bug.
      • SalixCat's avatar
        SalixCat
        Hero+
        5 years ago

        @AlienSeoulJess 

        Try clearing cookies on your browser. This might help open the EA website on your device. Here you can read how to clear cookies on iPhone or iPad or how to clear cookies on Android

        There are different combinations and choices. Some will lead you the forums, and I see you found that one.

        Follow these steps to send in a ticket:

        1. Select your device.
        2. Select topic -> Missing content.
        3. Select issue -> Never received content.
        4. Provide your player ID. 
        5. Tap on the button 'Select contact option'.
        6. Select Email.
        7. Describe your issue.
        8. Attach images.
        9. Tap on the button 'Email us'.

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