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SalixCat's avatar
SalixCat
Hero+
4 years ago

[Guide] Finding your Player ID / How to send a Help Ticket In-Game.

Finding your Player ID: The EA Support team may ask for your Sims Mobile Player ID to find your account and help with missing content, progress issues, and more. Here’s how to find it. ...
discussion
EnbySim13's avatar
EnbySim13
4 years ago

@SalixCat What are we supposed to do if the in-app help button doesn't work?

  • AlienSeoulJess's avatar
    AlienSeoulJess
    4 years ago
    @SalixCat This link will only let me fill out until the “select a way of contact” and then it kicks me out. It won’t let me email or attach my player ID or a picture of my finished Eco levels.
  • AlienSeoulJess's avatar
    AlienSeoulJess
    4 years ago
    @SalixCat When I click “contact us” or “create a case” it takes me to a page where it says to look at community forums. I cannot contact to resolve the Sims Festival bug.
    • SalixCat's avatar
      SalixCat
      Hero+
      4 years ago

      @AlienSeoulJess 

      Try clearing cookies on your browser. This might help open the EA website on your device. Here you can read how to clear cookies on iPhone or iPad or how to clear cookies on Android

      There are different combinations and choices. Some will lead you the forums, and I see you found that one.

      Follow these steps to send in a ticket:

      1. Select your device.
      2. Select topic -> Missing content.
      3. Select issue -> Never received content.
      4. Provide your player ID. 
      5. Tap on the button 'Select contact option'.
      6. Select Email.
      7. Describe your issue.
      8. Attach images.
      9. Tap on the button 'Email us'.

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