Forum Discussion

EA Staff

9 years ago

[Guide] How to save your game progress in The Sims Mobile

Link The Sims Mobile to your EA, Google Play, Game Center, Facebook or Twitter account to save your game. If you need to reinstall or switch devices, you can recover your game and pick up where you l...

discussion

bustynutz

8 years ago

Please refer to my save question, as this does not aply , or im just simply missing something

thanks

bustynutz

8 years ago

HELP CENTER,

Hello Sue,

Thank you for contacting EA Help.

My name is Rajat and I would assist you with your issue today.

Sue,
I realize that you lost the game progress of The Sims Mobile. As I am also a very big fan of this game, I can feel the disappointment caused due to this issue.
Please note that if your game is linked with Facebook account, the game progress is saved on our servers. However, the game data of Guest account is stored on the user device which sometimes wipe out on re-installing the app.
If your game wasn't linked with Facebook, please provide us the following information:
The player’s IP address:
The player’s Level:
How many Sims the player has Hobbies and Careers completed:
Heirlooms Earned
Looking forward your reply.
You can also find answers to common questions on our EA Help at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.

Should you need help about any other issues, please do not hesitate to contact us again via live chat or email.
Once again thank you for contacting EA Help.
Rajat B.
EA Help,

[ ref:_5004400000rWE4FAAW:ref ]
Corporate Info Legal Notices Terms of Service Privacy Policy (UPDATED)
© Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.

shaistadinis
8 years ago
I’ve done everything from signing in and out of Game Centre to turning my phone off and on. I reinstalled the game as well. Nothing works. The game doesn’t recognize that I’m already signed into game centre through my settings!! This is so frustrating. Please help.
- shaistadinis
  8 years ago
  I’d also like to add that I’ve spent money on this game and a bug made me lose over 60 gems ): (which I’ve emailed to no response) so I’d really like to be able to connect to GameCentre and get my progress back :’)
  - Phantomlover1717
    Legend
    8 years ago
    Try one of the other contact options, you might need to play around with the selections but there is also a chat function.
    You can do that through this link: https://help.ea.com/en/contact-us/
    If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
    
    You can also choose to contact an EA game advisor through social media:
    - Twitter: https://twitter.com/EAHelp
    - Facebook: https://www.facebook.com/EAHelpHub/