Forum Discussion

kar98la's avatar
kar98la
5 years ago

HELP: I paid for simoleon cactus in sims mobile, but I don’t have it!

I purchased simoleon cactus, it took money from my bank account, but I don’t have it in the game. What should I do? (This is not my first time buying an item from sims mobile, I haven’t had issues un...
technical issues
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hey @kar98la If you have a missing purchase for Sims Mobile please reach out to an EA Advisor for further assistance, make sure to get your Purchase Information when submitting a case. 

Contact Support via In-game:

- Launch Sims Mobile

- select the right-hand arrow (For parties, friends, settings, etc) and select settings.

- Select the 'help & about' tab at the top of settings

- Select the Help option > Scroll down to 'contact us' and select

- Enter in Case details and Player ID (You can find it here)

- Select available contact options

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