EA Staff (Retired)Hello, I’m having a game loading issue. (“Where’s the Network?”)
I sent a new ticket to EAHelp after reading your tweet and I requested a rollback, but they just said to wait.
“The game team is aware of the issue and working to resolve it. We are currently investigating the issue, so please be patient while we complete the investigation. We do not know when it will be fixed.” (summary)
If I wait, will the issue be fixed someday? In the current state of my game, it’s probably impossible to even download next update data. At least that was the case the last time I had the same issue. I’ve experienced this issue 3 times before, and in each cases EAHelp was not able to solve the issue, so I contacted Simgurus on Twitter and asked them to fix it.
To be honest, rolling back the game is the WORST option for me. I don’t know how far the rollback will go, but it means the lost of event rewards and progress. So if there is a possibility that the issue will be solved if I wait, I will wait quietly.
Should I wait? Or should I send a ticket to EAHelp again and force them to roll back my game against their reply, “wait”? I don’t know what I’m supposed to do…
Hi. I assume that this was an issue December 2021. Strange deja vu ….but November 2022 I am having the same issue…
Device: IPad & everything is updated.
Google Play system update october 2022
WiFi and Data both connected and working for other apps.
I have tried: clearing cache, deleting unused apps, uninstalling & reinstalling, turning off wifi at source, restarting iPad.
I am connected to Google Play on the app, but also can't play from there.
After reinstalling I get to where I can choose to start a new game or install from the cloud. Then it says it will download and I get right back to “where’s your network?”
would like to know if others are having this same issue in November 2022. If tech support is working on it? Should I just be patient?Is there anything I can do to help fix? Any suggestions?
