@EA_Sanah I'm struggling with loading issue myself (it is not permanent, but sometimes it takes hours to get in), but I don't want to request a rollback due to the loss of the prizes I won in the meantime.I know I'm probably digging myself a grave since the loading issue will probably get worse and eventually I will lose the access to the game at all, but I really hope that the team reconsiders awarding the prizes the player won.
When the death glitch was happening back in February-March 2020, those who were affected were able to receive the missed prizes because they were not able to play the game at all for a couple of weeks. We didn't even get a rollback, but the studio was nice to award us the prizes for being loyal and patient players during the difficult time in our game.
EA Staff (Retired)
